the problem❓
Parents are not up to date
With the agenda and development of their children who are under a nanny's supervision.
The communication between parents and their nanny can be invasive and nagging, which can make it difficult to follow the demands and instructions from the nanny's side.
At the same time, it requires a lot of time and effort from the anxious parent.
With the agenda and development of their children who are under a nanny's supervision.
To start understanding the big picture and the problem, I examined the big players in the market as well as parallel markets: task management apps, team communication, nutritional management, moods, pregnancy, and toddler development, breastfeeding, and more. I read the user reviews of the various products, and joined
to Facebook groups for mothers and groups for nannies.
To improve the parents sense of control, a daily feed will present updates at the main page of the app.
To ensure that the parents will build a full profile for the toddler, the profile will be built during the onboarding in the form of a chat bot that will allow quick entry of answers with defined options.
To get parents to add an AR notes, after the users have added the nanny we will explain, with the help of a work-through, where the notes can be added.
To understand the pain points I interviewed 8 parents of toddler that have a nanny.
Users stated that it is important for them to be updated on the toddler's mood. After the nanny alerted that the toddler fell asleep (or two hours after the start of the shift, whichever is earlier) we would ask her an update on his mood.
Users noted that when the nanny and toddler spend time outside they are more tense so we will send them an alert when the nanny and toddler go out and enter the house.
Users are busy and do not have the time, or desire, to be updated on every detail of information. So the default alerts will be - after adding mood and leaving and entering the house.
A sense of security and control.
After the flows were ready I made a basic prototype and asked users to perform a number of tasks. Then I could see where they were having difficulty and where I should improve the product based on real use.
During the test
After the test
The user was asked to add an allergy to nuts during the profile building.
☝️
I noticed that she had to scroll and look out from a long list of allergies for the one that was requested.
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I also saw that she was debating whether to click on the radio button on right the or the text on the left.
When I examined one problem I actually discovered that there was more than one in this flow. In such a simple test I was able to significantly facilitate the user. Changing the elements allowed her not only to more easily find the required allergy but also removed the doubt, which eased the overload and shortened the profile building time.
After the parent has logged in through one of his social media profiles the app forwards him to chat with a bot that will take the information about the toddler.
All the information that was received during the parent's onboarding will be displayed to the nanny.
To decrease unnecessary engagement with explanations to the nanny the app will allow adding AR notes around the house.
So that the nanny can easily find what she needs.
On the nanny's home page she will see all the messages left for her and enter the information about the toddler's agenda.
On the parents home page they can see all the info collected during the day in a quick and easy scan.
